Notation based on the Act on Specified Commercial Transactions
Company Name
STUMP Co., Ltd.
Hotel Name
HOTEL GUILD 5
Representative
Imad Watanabe
Office Location
6-5-45 Minami Aoyama, Minato-ku, Tokyo 107-0062, Japan
Hotel Location
5-63-3 Asakusa, Taito-ku, Tokyo 107-0062, Japan
TEL
+81 3-5962-7930
E-mail Address
Reservation Completion Time
When the reservation confirmation email is received by the person making the reservation
Service Provision Period
Accommodation services: provided on the day of check-in.
Other services: Provided on the day of use.
Returns and Exchanges: Due to the nature of the service, no refunds or exchanges can be made after the service has been provided. The cancellation policy will apply.
Application Period
By 12:00 p.m. on the day before check-in
Sales Price
Please refer to the sales price of each site's accommodation plan and each site's services.
Please contact us in advance for additional fees such as early check-in.
Additional Fees
Payment Method
Advance payment by credit card payment, e-money payment, etc. (according to each plan)
Settlement Period
Payment is completed at the time of reservation.
Cancellation Policy on Accommodation Fees
■On the day of stay or no-show: 100% of the total amount
■1 or 2 days prior to the day of stay: 50%
■Up to 3 days prior to the stay: 30%
■Up to 7 days prior to the stay: 0%
*Percentage (%) is the ratio of the penalty charge to the room charge for the entire reserved stay.
Returns and exchanges: Due to the nature of our services, we do not accept returns or refunds after accommodations or services have been provided. Please check the contents of your reservation in advance.
Cancellation Policy on Additional Service Charges
Cancellation after payment is not allowed.
Returns and exchanges: Due to the nature of our services, we do not accept returns or refunds after accommodations or services have been provided. Please check the contents of your reservation in advance.
*In the unlikely event of a cancellation or refund, the amount of your payment will be refunded minus the settlement fee.