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FAQ

  • Can I make a reservation by phone?（Common to all facilities）
    No. Reservation can only be made online. Please book online.
  • What is the payment method for the accommodation fee?（Common to all facilities）
    All payments must be made in advance. We do not accept payments up-front, so please be sure to make your reservation and payment beforehand.
  • How far in advance can I make a reservation? Can I make a tentative reservation?（For serviced apartments）
    Reservations are generally accepted one or two months in advance. Please contact us for a tentative reservation as it depends on the availability.
  • Can I preview the apartment before signing the contract?（For serviced apartments）
    Generally possible when rooms are vacant. Please contact us for details.
  • Can I preview the property online?（For serviced apartments）
    Please visit a 360-degree virtual tour of each property on the "APARTMENTS" page.
  • Can I change the number of people or the date of my stay over the phone?（For hotels）
    No. We do not accept changes over the phone. Please cancel or change your reservation through the booking site you used.
  • Can I use a travel voucher or gift card?（For hotels）
    We do not accept Travel vouchers and gift cards.
  • Could you issue a receipt?（For hotels）
    Please issue it from the reservation site you used.
  • What time are the check-in and check-out ?（Common to all facilities）
    Check-in is from 16:00. Check-out is at 11:00(the next morning).
  • Is early check-in and late check-out possible?（Common to all facilities）
    It depends on the hotel's room availability. Please contact us ahead of time through your reserved site.
  • Can I send luggage in advance?（Common to all facilities）
    No. Please use the coin lockers nearby.
  • Are visitors welcome in my room?（Common to all facilities）
    Visitors are not allowed. Only the reserved guests are allowed.
  • Can children stay?（Common to all facilities）
    We welcome infants. Please note that we may not be able to provide amenities for infants.
  • Can pet stay?（Common to all facilities）
    No. Pets are not allowed. Please inquire about exceptional pet-friendly properties.
  • What is the nearest Station?（Common to all facilities）
    Please refer to the detailed page of each property.
  • How do I check in?（For serviced apartments）
    The basic check-in procedure is self check-in. In some properties, our staff will hand over the key directly to you.
  • I understand this is an unattended hotel, but how do I receive the room key?（For hotels）
    A self check-in tablet is placed at the hotel. A passcode that will serve as your key will be displayed after you check-in.
  • What time is the latest check-in?（For hotels）
    Latest check-in is at 24:00.
  • Is it possible for minors (under 18 years old) to stay alone?（For hotels）
    No. Minors are not allowed.
  • Is there a Wi-Fi?（Common to all facilities）
    Yes. Wi-Fi is available in each rooms.
  • Is smoking allowed?（Common to all facilities）
    Please refrain from smoking (including electronic cigarettes) inside the properties. Guest smoking in the room will be fined.
  • Is there elevator?（Common to all facilities）
    Depends on the property. Please see the details page or contact us for more information.
  • Is there refrigerator?（Common to all facilities）
    Yes. All guest room has refrigerator.
  • Is there freezer?（Common to all facilities）
    Yes. Guest room is equipped with refrigerator and freezer.
  • Is there a place where I can store valuables and luggage?（Common to all facilities）
    No. （Some apartments are equipped with a safe.）
  • Is there money exchanging machine?（Common to all facilities）
    No. There is no money exchanger in the properties.
  • Is there a parking space?（Common to all facilities）
    Please contact us for details as it varies depending on the property.
  • Is there a bicycle parking space?（Common to all facilities）
    Please contact us for details as it varies depending on the property.
  • What size are the beds?（Common to all facilities）
    Please refer to the detailed page of each property.
  • Do you have extra bed?（Common to all facilities）
    No. Please refrain from staying beyond the maximum capacity.
  • Do you have bedding and other amenities for children?（Common to all facilities）
    No. We do not provide amenities for children.
  • Is it accessible for people with disabilities?（Common to all facilities）
    No. We do not have accessible rooms.
  • Can I bring in my own furniture?（For serviced apartments）
    In principle, this is possible for tenants who will be living in the apartment for three months or longer. Please note that you will be responsible for any costs incurred when bringing in the apartment.
  • Can furniture in the room be removed if it is not needed?（For serviced apartments）
    This will be determined based on the length of tenancy. If removal is possible, an additional fee may be charged.
  • Is there staff in the hotel?（For hotels）
    No. The hotel is unattended.
  • Is the vending machine in the hotel?（For hotels）
    No. There is no vending machine in the hotel.
  • Can the window in the room be opened?（For hotels）
    All guest room windows can be opened.However, please use them only for ventilation. For your safety, please be careful when opening and closing the windows.
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