STUMP Co., Ltd. (hereinafter referred to as “the Company”, “we”) takes the privacy of our users very seriously. This privacy policy (hereinafter referred to as the “Policy”) describes how we collect, use, and protect the personal information that we collect when you use our services. This Policy is intended to provide our users with peace of mind regarding their personal information by ensuring that they review it before using our services.

This Policy includes details about the types of personal information we collect, how we use the information, and when we share it with third parties. It also explains the rights our users have with respect to their information and how we manage that information.

The Company will comply with all laws and social responsibilities regarding the protection of personal information, and will exercise appropriate control over the collection, use, storage, and provision of personal information. The Company will also take measures to protect personal information from leakage, loss, and unauthorized access, and will continue to exert our utmost efforts to ensure the proper handling of personal information and its protection through employee training and education.

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◆ About Cookies

 

This website uses a technology called "cookies" to store usage history in the browser you use.
Cookies are set when you access the website and help display your search history and customized services.
Additionally, third-party advertising companies may use these cookies to deliver ads, manage the site, and measure access based on past browsing data.
This does not infringe on your privacy or negatively impact your computer. You may limit certain functions of this website by adjusting your browser settings, but it will not interfere with your ability to browse the site. For instructions on adjusting browser settings, please contact the software provider. Additionally, when changing browsers, deleting cookies, or transitioning to a new PC, reconfiguration may be required.

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◆Purpose of Using Personal Information

 

Personal information (name, address, date of birth, company, telephone number, e-mail address, passport information, etc.) that we obtain will be used for the following purposes.

1. To execute contracts and provide services related to transactions such as real estate sales, brokerage, leasing, and management. (It is used to hold and trade real estate fiduciary interests, as well as to lease and maintain the real estate that is the subject of its Chentable. Specifically, this includes holding and dealing in real estate interests, as well as leasing, maintaining, and managing such real estate. In the event of a business transfer, we may merge, sell, reorganize, restructure, dissolve, or otherwise sell or transfer some or all of our assets as part of a business continuation, bankruptcy, liquidation, or similar proceeding. In such cases, your information may be used in the course of such transfer, evaluation or implementation. Specifically, the data we hold about our service users will be treated as part of the assets being transferred.)

2. To execute contracts and provide information and services related to businesses conducted by companies belonging to our group, including the management of condominiums and other properties under contract, interior-related business, hotel business, location service business, travel business, inn business, and operation of private accommodations. (It is used for design, construction, and management services related to building construction, as well as for contracting. It also includes services related to interiors, such as the design and construction of interiors and the provision of related services.)

3. To conduct sales activities, after-sales services and marketing (survey requests) activities by mail, telephone, e-mail, or visits, etc., to provide the information and services described in 1. and 2. above. To analyze customer trends or conduct research and analysis for product development, etc. (The Company may use your information for other purposes, including data analysis, identifying usage trends, measuring the effectiveness of promotional campaigns, and evaluating and improving our services, products, services, marketing and customer experience.)

4. To provide and maintain our services, including monitoring the use of our services.

5. To respond to and manage customer requests to us.

6. To provide customers with news, special offers, and general information about other products and services offered by us similar to the services you have already purchased or inquired about, unless you choose not to receive them.

7. To manage the hotel and to conduct business related to the hotel's operation.

8. To provide travel services in accordance with the Travel Agency Act.

9. To manage and operate parking lots, warehouses, etc.

10. To conduct research on the economy, industry and real estate in Japan and abroad.

11. To provide investment advisory services relating to real estate, etc. in Japan and overseas.

12. To confirm the accounting audit.

13. To provide property and property insurance agency services.

14. To provide investment information through publications.

The Company may share your personal information in the following situations.

1. The Company may share your personal information with service providers to monitor and analyze the use of our services. This information sharing enables us to improve the quality of our services and to respond appropriately to our customers.

2. The Company may share or transfer your personal information in connection with and during the negotiation of a merger, sale of company assets, financing, or acquisition of all or a portion of our business to another party.

3. The Company may share your information with our affiliates. In such cases, we require these affiliates to comply with this Policy. 　Affiliates include our parent company or other companies that we control or with which we share control.

4. The Company may share your information with our business partners in order to provide you with certain services or promotions.

5. When you share personal information or interact with other users in public areas, that information is available to all users and may be disclosed to outside parties.

6. The Company may disclose your personal information to third parties for other purposes with your consent.

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◆Providing to Third Parties

 

The Company may provide your name, address, place of employment, and other personal information to third parties to the extent necessary to achieve the purpose of use, except as otherwise required by law. This third party provision includes third parties other than outside contractors, successors in business, or joint users. The provision may be made in writing, by mail, telephone, fax, or e-mail. However, this does not apply to personal information that has been obtained with the customer's individual consent for provision to a third party.

The Company may share your personal information in the following situations.

This is only an example and is not limited to the following.

1. A party or prospective party to a contract or transaction.

2. Management companies, etc. involved in property management services, etc.

3. Lawyers (including foreign lawyers), certified public accountants, licensed tax accountants, real estate appraisers, social insurance and labor consultants, etc., who provide professional advice and services.

4. Credit bureaus, real estate research agencies, etc.

5. A national agency or local government or a person or entity entrusted by such a national agency or local government.

6. Property owner, etc.

7. Our group companies and other partners.

The Company also allow you to create an account and log in to use the service through the following third party social media services

The Company may share your personal information in situations where you use Google, Facebook, X (formerly Twitter), Instagram, and others.

This is only an example and is not limited to the above.

If you register with us using one of the third party social media services listed above or otherwise allow us access to that social media service, we may collect personal information about you that is already registered on that social media account at already registered on that social media account. This may include information such as

　-Your name

　-Your email address

　-Your activity on that social media service (posts, comments, etc.)

　-A list of contacts associated with your account (friends, followers, etc.)

This means that we may obtain the personal data described above by accessing your account information through our social media services.

You may be able to share additional information with us using your account on third party social media services. For example, you may choose to provide us with further information or personal data when you register or otherwise provide information through a social media service. If you do so, you are giving us permission for the information you provide to be used, shared, and stored by us in accordance with this Policy.

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◆Links to Other Websites

 

Our service may contain links to other websites that are not operated by us. If you click on one of these links and are redirected to another website, we are not responsible for the content, privacy policies, or practices of the linked website. Therefore, we have no control over, and assume no responsibility for, the content, privacy policies, or practices of linked websites.

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◆Use and Disclosure of Personal Data

 

Our goal is to understand exactly what our clients need and to provide services accordingly. To this end, we will ask for your data so that we can smoothly provide the services you request.

≪For all users≫

1. When you visit our reservation site and make a reservation at one of our service residences or hotels, we will process the personal information necessary to execute the reservation (such as name, e-mail address, credit card information, etc.) and comply with our legal obligations. If you fail to provide us with this personal information, we may not be able to continue providing our services to you.

2. When you provide us with personal data, such as your name and e-mail address, through feedback or inquiry forms, we process your personal data on the basis of legitimate interests (with your consent, if necessary). Legitimate interest means managing our relationship with you and facilitating our internal business and administrative management.

3. To provide services based on requests from customers.

4. To review, develop, improve, manage, and enhance our service offerings (to the extent that use of personal data is necessary), including, for example, analyzing future customer needs, conducting individual market research, conducting customer satisfaction surveys, and analyzing data to understand and determine customer location, preferences, demographics, etc.

5. To contact you and respond to your questions and requests.

6. To provide new information about services that meet your needs.

7. To resolve disputes and proceed with investigations and necessary procedures.

8. To protect and enforce contracts and legal rights and obligations (including refund obligations), and to manage credit and internal risks.

9. To prevent, detect, and investigate crimes such as fraud and money laundering, and furthermore to analyze and manage other risks in the form of sales.

≪For all users to whom the GDPR applies≫

*In accordance with the provisions of the GDPR, no automatic profiling or resulting automatic decision-making will be performed.

To provide you with information about market trends in the industry (e.g. real estate), newsletters (information about our facilities), our services and promotions that meet your needs. The Company may also ask for your consent to conduct market research in order to develop new promotions and marketing programs.

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◆Security Control Measures for Personal Information

 

The Company will properly manage your personal information and take necessary security measures to protect it from unauthorized access, loss, alteration, leakage, and other risks. The Company will retain your personal data only for as long as is necessary for the purposes set forth in this Policy. The Company will also use your personal information and to the extent that we are required to retain your data by law or need to use the information to fulfill a legal contract. In addition, we retain usage data for the purpose of improving our services and enhancing security. This data is usually processed in a short period of time, except that it may be retained for longer periods of time for legal reasons. While the protection of your personal information is important, please understand that no method of transmission over the Internet or method of electronic storage can guarantee 100% security. While we will do everything we can to safeguard your information, we cannot guarantee its safe security.

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◆Consignment of the Handling of Personal Information

 

The Company may outsource the handling of personal data held by us to outside contractors. In this case, we will select a contractor that takes necessary measures to protect personal information and supervise the contractor as necessary.

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◆Procedures for Disclosure, Correction, etc. of Personal Information

 

The Company will promptly respond to your requests for notification of purpose of use, disclosure, correction, suspension of use, etc. (hereinafter collectively referred to as “Request for Disclosure, etc.”) of personal data (as defined in the Act on the Protection of Personal Information) in our possession, in accordance with the procedures we have established.

∙ Law Enforcement: The Company may disclose your personal information when necessary to comply with our legal obligations or to comply with legal process (such as a court order or subpoena). The Company may also cooperate with law enforcement agencies to prevent or investigate fraudulent or illegal activities. This includes disclosing your personal data upon formal request by law enforcement authorities or in response to a request from a person with legal authority. While we will do our best to protect your personal data, please understand that we may need to comply with law enforcement requests.

Other Legal Requirements: The Company may disclose your personal information when we have a good faith belief that such disclosure is necessary to.

1. To comply with legal obligations.

2. To protect and defend the rights or property of us.

3. To prevent or investigate possible fraudulent activities related to the service.

4. To protect the personal safety of users of the service or the public.

5. To protect against legal liability.

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◆Children's Privacy

 

The Company comply with the law to protect the privacy of children and may collect personal information with the consent of a parent or guardian. Our services are intended for general users and not specifically for those under the age of 13, and we do not knowingly collect personal information from anyone under the age of 13. If we learn that someone under the age of 13 has provided us with personal information without parental or guardian consent, we will delete that information immediately. In addition, if a parent or guardian becomes aware of personal information provided by a child using our services, please contact us and we will promptly delete that information.

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◆Staff Education

 

Staff who handle users' personal information are regularly trained and educated on security issues. This reduces the risk of information leaks and ensures that appropriate action can be taken.

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◆Revision of this Policy

 

The Company will review and revise this Policy as necessary to reflect changes in laws and regulations or to enhance the protection of personal information. If there are any changes to this Policy, we will notify you by posting the new policy on this page. The Company encourage you to periodically check this page for changes to this Policy. The revised Privacy Policy will be effective from the time it is posted on this page.

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《 Contact Information 》

STUMP Co., Ltd. (Personal Information Disclosure and Consultation Desk: Residence Management Department)
Phone: 03-5962-7930 (Main) / E-mail: sa_info@stump.ltd
Address: 6-5-45 Minami-Aoyama, Minato-ku, Tokyo 107-0062
Business Hours: 08:30 AM to 05:30 PM

Click here for our Site Policy (https://www.stump-residences.ltd/site-policy)